Customer Service...Ordering, Returns, Products, and more…

How can we help you?

Customer Satisfaction and Care is of utmost importance to us. If for any reason you need to contact us, please send an e-mail to our customer care department at service@madiedeluxe.com.

We want to hear from you!!!!

Your Order
• You may pay via Visa or MasterCard online using our secure payment processing (SSL)
• Once you have placed your order online you will receive an e-mail confirmation.
• If you wish to pay via Check or Money Order please contact our customer care department for instructions.
• We are unable to cancel an order once it is placed online.
• Sales tax will be charged to customers shipping to a NC address only.

Shipping Information
• Orders will be shipped via UPS. We offer Ground and 2nd Day Air shipping as an option for all locations withing     the 50 US States. We offer UPS 3 Day Select for shipping within the 48 contiguous states. UPS Standard to     Canada must be used when shipping to any address in Canada.
• All orders (non-custom) will ship within 3-4 business days of order.
• We currently ship to all US States and Canada. If you do not live within one of our shipping areas and wish to    inquire about a bag, please send an e-mail to orders@madiedeluxe.com for assistance. UPS Ground and 2nd    Day Air may be used to ship within the 50 US States, the US Virgin Islands, and Puerto Rico. UPS 3 Day Select    must be used when shipping to Canada. If you live within the 48 contugous US states you may also use UPS 3    Day Select.
• Please note: if you are shipping to a Canadian location the recipient will be responsible for paying duty,     taxes, and all broker fees prior to receiving your order. For US orders under $1000 no duty should be     required. Canadian Goods & Service tax will be approximately 6% of the merchandise total. An additional     Provincial Sale tax is also required and will vary by Provence. If you have any questions regarding this     information, please contact orders@madiedeluxe.com.

Return Policy
• Only merchandise exchanges of like product is allowed.
• Exchanges are allowed within 15 days of receipt in unused condition. If you would like to make a merchandise    exchange, please contact our customer care department at service@madiedeluxe.com for instructions.
• Customer is responsible for return shipping (we will not accept COD).
• Custom made or customized items are not returnable.
• Sale (items ending in .99), OOPS!, and Sample Bags are sold 'as is' and may not be returned or exhanged.
• Please contact our customer care department for further information.

One of a Kind and Limited Edition Products
Because the majority of our collection are one of a kind and limited edition creations, our selection is changing constantly. We use unique, new, and sometimes rare vintage detailing and fabric to create each bag. Due to this, large on hand stocks are not available. If a bag is described as one of a kind this means just that…..this is an original bag and there are not others like it. While you will find that we use some of the same fabric for different bag types, we do not duplicate one of kind creations. Limited Edition bags are still handcrafted, original creations. While we do create more then one Limited Edition bag, the number of bags which are created are small and vary by style and fabric.

If you wish to inquire about a one of a kind bag that you have seen on our site but are no longer able to find, please e-mail Rebecca@madiedeluxe.com. Please describe the bag using as much detail as possible. While we will not replicate one of a kind bags, we will certainly be happy to give you some alternative suggestions for similar bags that are available.

Product Info and Quality
We make every effort to accurately display and describe all of our bags. If there are any questions regarding a bag on our site please do not hesitate to contact us.

We take every measure to insure that a quality product is being shipped to you. We stand behind the quality of our products and will be happy to repair any problem that is a result of a manufacturing defect.

Gift Services
MadieDeluxe will include a gift message at no additional charge or will provide you a free gift card upon request with any order.

Please type your gift message into the Gift Message text box at checkout. We will print your message onto our signature cards and enclose with your order.

To receive a blank gift card, please type GIFTCARD into the comments section at checkout. One gift card per item please.

Since it's always the little things that count...we are happy to gift wrap your package using our beautiful gift wrapping and ribbons for small fee of $4.95. If you would like for us to gift wrap your order, please check the 'Gift Wrap' option box at checkout. We will print your gift message onto our signature cards for no additional charge. Please type your message in the Gift Message text box at checkout.

When shipping an order to an address other then the billing address for the order; the receipt will be mailed to the billing address given at checkout.

Our customized bags are always a fabulous idea when searching for the perfect gift...please visit our customize a bag page for details.

Caring for your Bag
Please treat your bag with care. Due to the handmade and unique nature of each bag we recommend that you only spot clean your bag with mild soap and water.

We cannot be responsible for damages caused due to dry cleaning or machine washing bags. Chemicals other than soap and water used to clean your bag may cause damage or discoloration to the fabric.

We cannot be responsible for fringe detail, detachable pins, or other items which were not hand created for our bags.

MadieDeluxe is a part of C’est Bella, Inc. To contact C’est Bella, please e-mail service@cestbella.com.

For further information regarding our policies and products please visit the Policy & FAQ section of our site.

MadieDeluxe®/C'est Bella, Inc. is proud to be designated as a Better Business Bureau Accredited Business.